Even in a recession, response rates can skyrocket.
That is what happened for a resort that used 6 powerful steps to success.
During a recession, response rates generally go down for most products and services.
That was the case in the last five recessions as people cut back dramatically on spending money.
And, when there is a lot of competition… and your prospect doesn’t know you… it is worse.
So, how do you cut through the clutter and skepticism to get out your message?
That was the problem faced by Colorado River Adventures, a members-only vacation destination designed for RV enthusiasts.
Located in the Southwest United States, it boasts 7 resort destinations.
The company had been sending out traditional lead-generation mailing pieces and online ads but had noticed a recession response dropoff in the previous two years.
They enlisted my Creative Direct Marketing Group team to create a powerful new multichannel campaign that would increase their quality leads and pre-sell the prospects on the benefits of a members-only resort.
We had to overcome two difficult hurdles to make this campaign successful…
Hurdle #1: Fierce Competition
In the United States, the competition for RV resorts is fierce. Thousands of resorts compete, each touting its unique appeal.
CDMG had to show that Colorado River Adventures was different enough from the competition to warrant consideration.
Hurdle #2: Membership
The second hurdle was more difficult. Since Colorado River Adventure resorts were for members only, CDMG had to convince prospects that it was worth the significant cost and commitment to join, rather than paying for RV vacations separately or, in some cases, not at all.
To accomplish our goal, I created a 6-step process for success.
Step 1 – Positioning
The first step was to fashion a Unique Selling Proposition (USP) around the members-only aspect of the resorts:
A private, spacious oasis totally unlike crowded public parks, it is a place where members-only means friendship, familiar faces, and a sense of security that can only come from a supportive community.
The campaign also promoted the value of Colorado River Adventures’ network of different locations.
Instead of a single campground, prospects have access to a backwoods hideaway, an exciting Colorado River gambling getaway, or an active golf and water sports vacation.
Colorado River Adventures has covered every vacation mood for prospects.
With this new positioning, Colorado River Adventures became more than an RV campsite.
It became a unique destination for the discerning RV enthusiast.
Step 2 – Create a Campaign That Stands Out
We designed a multichannel campaign with the title RV Vacationer to showcase these dynamics.
Forget the part of the campaign that has direct mail marketing.
A magalog looks and feels like a magazine, but it’s a powerful direct-response sales piece—an infomercial in print.
This dynamic direct mail piece would be able to cut through the clutter and disrupt any complacency.
Instead of a traditional envelope mailing, the mailing now looked like an informative RV magazine for RV buffs.
This completed the other marketing channels.
We tested two RV Vacationer front covers were tested.
Both were built around the idea that the prospect was receiving the “The
Best RV Resorts in the Southwest” issue.
Once inside the magalog, the main article detailed “editors’ picks” for amenities that the discerning RVer needs in a quality resort: spaciousness, privacy, and loads of nearby activities, among other qualities.
These resort features were then promoted using Colorado River Adventures resorts.
Sidebars broke up the main copy, spotlighting all there was to do at Colorado River Adventures resorts, including entertainment for the kids, RV safety tips, off-beat activities, and so on.
It was value-added marketing (you can read more about how important V.I.V.A. is HERE).
Step 3 – Create a Powerfully Irresistible Offer
Prospects were told that, as RV Vacationer readers, they were eligible for a free 3-night stay and a package of gifts, such as a deluxe dinner for two and a free gas card.
The more attractive the offer, the harder it is for them to refuse.
Step 4 – An Effective Landing Page
You never want prospects to go to your corporate website. Rather, you want them to go to a landing page tracking with the magalog.
A powerful landing page was created for prospects who needed to do more research to continue the “story” of Colorado River Adventures.
The site had easy-to-use maps, loads of customer testimonials, and an additional spotlight on the valuable invitation to visit.
We also created a fun newsletter sign-up to boost lead-generation efforts.
Step 5 – Direct Response Video
An engaging direct response video with large pictures and unique rollover graphics added to the experience on the landing page, pre-roll digital marketing. The exciting video made the location and experience come alive.
Step 6 – Direct Response Copy
The unifying secret to higher response is direct response copy. Our trained copywriters used the time-tested, friendly persuasion copy that maximizes response.
Thanks to CDMG’s 6-step process, the campaign exceeded the client’s expectations and significantly boosted the resort’s leads and sales conversions – despite a recession.
If you’re having trouble cutting through the clutter and standing out from your competition, I would love to talk to you.
Let’s discuss what might be the best way to create a breakthrough campaign. Call Michael at 615-814-6633 or write me at [email protected].
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